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    Privacy Policy

    Effective Date: October 22, 2026

    At TrashTastic ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and subscribe to our services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

    1Information We Collect

    Personal Information

    We may collect the following personal information from you:

    Contact Information: Name, address, email address, and phone number.
    Payment Information: Payment details necessary to process your payments securely through Stripe.
    Service Address Searches: If you search for a service address on our site, we may collect that information.

    Automatically Collected Information

    When you visit our website, we may automatically collect:

    IP Address
    Browser Type and Version
    Operating System
    Referring Website
    Pages Visited
    Date and Time of Visit

    This information is collected through cookies and similar tracking technologies, primarily via Google Analytics.

    2How We Use Your Information

    We use your personal information for the following purposes:

    Service Provision: To process payments, provide our waste collection services, and communicate service-related information.
    Customer Support: To respond to your inquiries, requests, or feedback.
    Marketing Communications: If you search for a service address, we may use that information to send you promotional mailers.
    Text Messaging: To send you customer support messages and service updates about your pickups by text, as described in Section 4 (SMS / Text Messaging).
    Analytics and Improvements: To analyze website usage and improve our services.

    3Sharing of Personal Information

    We do not sell or rent your personal information to third parties, and we do not share it with third parties for their own marketing or promotional purposes. We may share your information in the following circumstances:

    Service Providers: We use third-party services like Google Analytics and Crisp.Chat to support our website's functionality and customer communications, and messaging providers (messaging platforms, phone carriers and other vendors that help deliver our text messages). They may use your information only to provide those services to us, not for their own marketing.
    Payment Processing: Payments are processed securely through Stripe. We do not store your payment information on our servers.
    Legal Obligations: We may disclose your information if required by law or in response to valid legal requests.

    All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    4SMS / Text Messaging

    If you text us or give us your mobile number (for example, when you sign up), TrashTastic may send you text messages. These are customer support conversations (for example, replies to questions you text us at 470-664-3100) and service updates about your pickups. Pickup updates may come from a different number than our support line, because a routing provider sends them for us.

    Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

    You can opt out at any time by replying STOP to any of our messages; that stops texts from the number you reply to. Reply HELP for help. To stop texts from all of our numbers, or for any other help, contact us at hello@trashtastic.com or 470-664-3100.

    We do not sell your mobile information. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. The messaging platforms, phone carriers and other vendors that deliver our texts receive your number and our messages only to deliver them.

    5Cookies and Tracking Technologies

    We use cookies and similar technologies to enhance your experience:

    Essential Cookies: Necessary for website functionality.
    Analytics Cookies: Used to collect information about how visitors use our website.

    You can manage your cookie preferences through your browser settings. Disabling cookies may affect website performance.

    6Data Security

    We implement robust security measures to protect your personal information:

    SSL Encryption: Protects data transmitted between your browser and our servers.
    Secure Servers: Hosted on secure servers with restricted access.
    Payment Security: Payment information is secured through Stripe's compliance with industry standards.

    7Data Retention

    We retain your personal information for as long as you are a customer. Once your subscription expires, we remove your information from our records unless retention is required by law.

    8Your Rights and Choices

    Access and Correction

    Currently, we do not offer online access for users to correct or delete their personal information. If you need to update or remove your information, please contact us directly.

    Opt-Out of Communications

    You may opt out of receiving marketing emails by following the unsubscribe instructions included in those emails or by contacting us. You can opt out of text messages at any time, as described in Section 4 (SMS / Text Messaging).

    9Children's Privacy

    Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to have it removed.

    10Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services constitutes your acceptance of the revised policy.

    11Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

    Email:hello@trashtastic.com
    Phone:470-664-3100
    Address:1250 Powers Ferry Cmn SE, Marietta, GA 30067

    By using our website and services, you acknowledge that you have read and understand this Privacy Policy.